Warranty and Returns

We stand behind our products and believe our reputation and future depend on delivering quality products and ensuring customer satisfaction. We are based in Auckland and have a 30 day from purchase date policy.

If, on the rare occasion you encounter any manufacturing issue, we will do our best to get things sorted for you as quickly as possible. Purchases should be checked upon receipt and any problems should be reported to us as soon as possible.

All products come with a 12-month warranty and are protected under the Consumer Guarantees Act against manufacturing or material defects. As is standard practice, damage caused by storms, wind, normal wear and tear, UV degradation, accidents, or misuse is not covered under warranty.

After consultation with us, the buyer is responsible for costs of returning any item if necessary (some issues can be resolved online) for assessment to determine appropriate course of action. We will try to repair or replace any faulty parts or item to factory standard. If this is not possible, we will offer a credit for exchange of products to equal value. Where none of these is possible, we will refund the cost price (note that delivery charges are non-refundable).

Only purchases that are unopened, unused and ‘as new’ with original tags intact can be returned for exchange, credit or refund to the value of the sale price if returned to us within 30 days from date of purchase. Note that shipping charges incurred are the buyer’s responsibility.

Please contact us prior to returning any item. To begin the returns process email us at info@intentsoutdoors.co.nz with proof of purchase or order number and a short explanation.