Warranty and Returns
We believe our reputation and future is only as good as our product and the satisfaction of our customers. We strive to provide quality products, however, if there is any quality issue, we will do our best to rectify the situation as quickly as possible. Purchases should be checked upon receipt and any problems reported to us within 10 days, identifying the problem (preferably with photo evidence).
All purchases are covered by a 12 month warranty and the Consumer Guarantees Act against defects in manufacturing or materials. As is common practice with most camping goods retailers in NZ there is no warranty for storm or wind damage, normal wear and tear, UV degradation, accident or misuse.
After consultation with us, the buyer is responsible for costs of returning any item if necessary (as many issues can be resolved online) for assessment to determine repair, replacement or refund as appropriate. We will try to repair or replace any faulty parts or item to factory standard. If this is not possible we will exchange it for any of our other products to equal value, or where none of these is possible we will refund the cost price (delivery charges are non-refundable).
Where products have been used, packaging has been opened the buyer or the buyer has had a ‘change of mind’, they cannot be returned for refund.