FAQ's

Intents Outdoors ... who? 

  • ITO is a small Kiwi owned and operated company designing, sourcing, importing, and selling tents online here in NZ and internationally. A part-time garage start up in 1990, we now have now sold many thousands of our own Intents Outdoors and Orson Outdoors branded tents. Check out what some of our customers have to say here.

    Where are you based?

    • We’re a Kiwi owned and operated company based in Mt Roskill, Auckland. Pick up is available with prior arrangement.

      Are you GST registered?

      • We are a GST registered company.

        What about quality and what kind of warranty do you have? 

        • Our tents are designed for NZ's challenging and changeable conditions and do what they're supposed to. We stand behind what we sell and have a standard 1 year warranty on our tents. For more info read our warranty policy here

          Do you have a shop or showroom?

          • To keep costs and prices down we do not have a physical shop or showroom. We do have a small warehouse setup and have a couple of roof tents available for viewing. If you have any questions about any of our products call or email us and we'll help out as best we can.

            Can I buy your tents from a local retailer? 

            • Retailers typically take 40-50% of the final retail price and so for that reason we do not sell through retailers. We'd rather operate on a direct to market model, keeping prices down and passing on the savings to end users. 

              How do your tents compare to well-known brands?

              • We are cheaper but that does not mean lower quality. We're pretty confident our tents are better than a lot of more expensive brands. We operate on a direct to consumer business model. We design, source, import and sell our own branded tents. No distributors, wholesalers or retailers clipping the ticket with bloated prices for the consumer. Read more on how our D2C business model results in better products at a lower cost.  

                Where are the tents made? 

                • We’re a small Kiwi company but have worked really hard to establish and maintain great working relationships with some big brand manufacturers. Our tents are well made in China by reputable, experienced manufacturers alongside some of the world’s best-known brands. We have looked at manufacturing in NZ but costs and sewing consistency with fine tent fabrics have not made it a viable option.

                  What about after sales service?

                  • We know that sometimes things don’t go according to plan so if you have any issues we’ll do our best to help you get things sorted as soon as possible. We carry spare parts for all our tents so it's often easy to get things back on track without being told you have to buy a new one. 

                    What about shipping and costs?

                    • Everyone knows ‘free shipping’ is not actually free right? We believe you should only pay what your shipping cost is. Read more on our shipping here

                      What about International shipping?

                      • We ship internationally with NZ Post and FedEx options available.

                        Do you have other payment options or finance available?

                        • We use Stripe and Paypal for credit card payments, accept bank transfers and cash on pick up. We also work with Laybuy and Oxipay – companies that allow ‘buy now, pay later’ options at no extra cost to buyers. There is also a long term finance option for bigger purchases like roof top tents.

                          How can I find out more?

                          • If you have any further questions about any of our products or would like to know more just let us know here and we’ll get back to you.